Legal
Privacy Policy
Last updated: 30 April 2026
VIVAI Agency ("VIVAI", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you may have when you visit vivai.agency, contact us, or interact with our services.
1. Who we are
VIVAI Agency is a business focused on AI-powered strategy, automation, and content workflows.
If you have questions about this Privacy Policy or how your data is handled, contact us at: hello@vivai.agency
2. What data we may collect
Depending on how you interact with us, we may collect:
- Contact information such as your name, email address, company name, and phone number
- Project or inquiry details you send through forms, email, or direct contact
- Technical information such as IP address, browser type, device information, referral source, and pages visited
- Communication records if you contact us by email or through the website
- Analytics data that helps us understand site traffic and improve our services
We do not intentionally collect sensitive personal data unless you choose to provide it directly and it is necessary for a specific engagement.
3. How we use your data
We may use your data to:
- respond to inquiries and requests
- communicate about services or potential projects
- provide, manage, and improve our services
- operate, secure, and optimize the website
- understand usage trends and improve user experience
- comply with legal obligations
We do not sell your personal data.
4. Legal basis for processing
Where applicable under relevant privacy law, we process personal data on one or more of the following bases:
- your consent
- performance of a contract or steps prior to entering into a contract
- our legitimate interests in operating and improving our business and website
- compliance with legal obligations
5. Cookies and analytics
Our website may use cookies or similar technologies for basic functionality, traffic analysis, and performance monitoring. You can usually control cookies through your browser settings.
6. How we share data
We may share data only when reasonably necessary with:
- website hosting providers
- analytics providers
- technical service providers
- professional advisers
- legal or regulatory authorities where required by law
We require service providers to handle personal data appropriately and only for the intended purpose.
7. Data retention
We retain personal data only for as long as reasonably necessary for responding to inquiries, providing services, maintaining business records, and meeting legal, accounting, or security obligations. When data is no longer needed, we aim to delete or anonymize it appropriately.
8. International data transfers
Depending on the services and providers used, your data may be processed in countries outside your own jurisdiction. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
9. Your rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- object to certain processing
- request restriction of processing
- request data portability
- withdraw consent where processing is based on consent
- lodge a complaint with a relevant supervisory authority
To exercise these rights, contact: hello@vivai.agency
10. Security
We take reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be 100% secure.
11. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact
For privacy-related questions, contact: hello@vivai.agency